DOES "FREE SERVICE CALL" ACTUALLY MEAN FREE?

Why can WagMore afford to do this when other companies can't?

The honest answer is pay structure.

Our technicians are salaried. They earn the same amount whether your repair costs $180 or $1,800 -- whether you approve the job or decline it. There is no commission. No spiff. No ticket-size bonus. Nothing tied to how much you spend.

That changes what happens in your driveway. The tech's job is to find the truth, report it accurately, and give you a fair price. That's it. There's no financial upside to finding phantom problems.

Most garage door companies can't run a genuinely free diagnostic because their tech's income depends on what the diagnostic discovers. Their business model requires the upsell. Ours doesn't.

What does the 16-point Safe & Sound Diagnostic actually check?

Your WagMore technician inspects and tests all of the following:

• Spring tension and balance -- the door is manually disconnected and held at mid-point. A balanced door holds. An imbalanced one tells us the spring system needs attention.
• Spring condition -- wire diameter, coil integrity, rust, stress fractures. Not a glance. A real assessment.
• Cable condition -- full length from drum to bottom bracket, checked for fraying, kinking, or wear.
• Roller condition -- each roller spun by hand, checked for wobble, stem wear, and wheel integrity.
• Track alignment -- visual and hands-on check for gaps, bends, and plumb issues.
• Hardware tightness -- hinges, brackets, and track bolts checked and tightened.
• Opener force and auto-reverse -- safety-critical test. A door that doesn't reverse properly under resistance is a hazard.
• Bottom seal and weatherstripping -- visual inspection for cracks, compression failure, or gaps.
• Lubrication -- right product on the right parts. Not a general spray-down.

The written report shows you green (good), yellow (watch), or red (fix now) for every single point. You keep the report whether you hire us or not.

Is WagMore's free service call available in my area?

WagMore Garage Doors serves Duval County and St. Johns County, including Jacksonville, Nocatee, World Golf Village, Ponte Vedra, Fleming Island, St. Augustine, St. Johns, and surrounding communities. Same-day service is available on most calls.

What's the catch?

There isn't one.

We built the free diagnostic because we believe if we show you the truth about your door -- honestly, in writing, with no pressure -- most reasonable homeowners will choose to fix it with the company that just earned their trust. That's the whole model.

If your door turns out to be in good shape, we'll tell you that too. We'd rather you leave today with confidence in your door and call us in three years when something actually needs attention, than oversell you today and lose you forever.

That's not charity. It's a business strategy built on not being a short-term company.