Wagmore Garage, LLC

General Terms & Conditions

A Florida Limited Liability Company – dba Wagmore Garage Doors

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Wagmore Garage, LLC, dba Wagmore Garage Doors, its agents, employees, and independent contractors ("Company") and the homeowner, business owner, or authorized agent thereof ("Owner") agree to the following terms and conditions:

1. Entire Agreement

These terms & conditions, together with any written invoice, proposal, quote, or contract, constitute the entire agreement between the parties. They supersede all prior verbal or written communications. No modification, waiver, or termination of any provision is binding unless in writing and signed by both parties.

2. Authority

By agreeing to these terms, Owner warrants that they have full authority to authorize the described work and acknowledges that the work has been satisfactorily performed.

3. Scope of Work

Only work, equipment, parts, materials, and warranties specifically described in a written and signed document are included. No implied or informal work is included. Owner may request changes, but if such changes affect scope or cost, Company reserves the right to adjust pricing, scope, or both.

4. Payment

Payment is due upon presentation of invoice, with no grace period. Balances unpaid after 10 days accrue interest at 18% per annum or the maximum legally allowable rate, whichever is greater. Full payment is required to qualify for any warranty or warranty service. Delinquent accounts may result in suspension of services and forfeiture of warranty. Unpaid balances may be subject to a mechanics lien, theft of service complaint, civil action, and reporting to collection/credit agencies. Returned checks authorize Company to electronically debit the account for the check amount plus applicable fees.

5. Financing

Owner agrees to execute any institutional financing documents required by Company to ensure timely payment. If Owner has secured financing, Owner shall direct the institution to remit payment directly to Company or as a two-party instrument. Non-funding by any institution does not relieve Owner of payment obligations under these terms.

6. Customer Accounts

Commercial accounts require a signed credit application and are subject to credit limits and 30-day maximum account aging. Residential accounts are COD and may require deposits for certain items like new doors, special orders, etc.

7. Insurance

Owner shall maintain adequate property insurance, including fire, windstorm, and other applicable coverage. Risk of loss passes to Owner upon delivery of materials or equipment to the jobsite. Company is not responsible for loss due to fire, theft, vandalism, or malicious mischief once materials are on-site. Company shall carry required insurance, including workers' compensation; a certificate is available upon request.

8. Repair Costs

Company provides service and repairs on a flat-rate basis, not time and materials. Assessment fees are separate from flat-rate quoted prices. Work is budgeted and approved before proceeding. Additional or unrelated repairs that arise are quoted separately. Unless otherwise specified in writing, repairs include a standard 24-month parts and labor warranty. Company will not provide an itemized cost breakdown for flat-rate work.

9. Acceptance

Use of any equipment or services furnished for its intended purpose — including garage door openers, operators, springs, tracks, or access systems — constitutes Owner's acceptance of satisfactory completion. All claims must be made within 48 hours of completed work. All sales are final and work is non-refundable.

10. Work Hours

All standard work is performed during regular business hours. Warranty work at no additional charge is performed Monday–Friday, 9am–4pm, excluding holidays. Work performed outside these hours is subject to applicable fees and may not fall under warranty coverage.

11. Manufacturer Warranty

All manufacturer warranties are governed solely by the manufacturer. Manufacturer warranties apply only to manufacturer defects. Company is not a party to, nor liable for, any manufacturer warranty disputes.

12. Limited Warranty

Company provides a limited 24-month warranty on parts and labor for all repairs and installations, beginning on the date of completion, covering defects in workmanship and materials. This warranty does not cover: (a) ordinary wear & tear or misuse; (b) use beyond design parameters; (c) characteristics inherent to the materials; (d) weather-related damage; (e) damage resulting from unauthorized modifications or repairs by anyone other than Company; (f) problems arising from electrical supply failures, power surges, or improper power sources. Warranty service calls incur an assessment charge. This limited warranty is in lieu of all other express or implied warranties.

12A. Lifetime Warranty Program

Company offers a Limited Lifetime Warranty on all repairs and replacements, provided Owner enrolls in and maintains Company's Annual Maintenance Program (see §13). This warranty covers defects in parts and labor for as long as Owner owns the property and remains current on annual maintenance, subject to the exclusions in §12. The Lifetime Warranty is non-transferable. Upon sale or transfer of the property, the warranty automatically reverts to the standard 24-month limited warranty for the new owner. If Owner discontinues annual maintenance, the warranty reverts to the standard 24-month limited warranty from the date of the most recent covered service, and the Lifetime Warranty cannot be reinstated. Company reserves the right to adjust annual maintenance fees at current rates with reasonable notice.

13. Maintenance

Owner is responsible for routine maintenance of their garage door system, including lubrication of springs, hinges, rollers, and tracks, and periodic testing of safety reversal systems, as recommended by the manufacturer. To preserve the standard 24-month warranty and to qualify for the Lifetime Warranty Program (§12A), Owner must have Company perform prescribed annual maintenance, for a fee at current rates. Failure to maintain annual service with Company will revert any active Lifetime Warranty to the standard 24-month limited warranty and may void coverage for failures attributable to lack of maintenance.

14. Design Conditions & Code Compliance

All garage door systems are specified in accordance with applicable Florida Building Code requirements, including wind load ratings for the applicable wind zone. In Florida, this typically includes compliance with High-Velocity Hurricane Zone (HVHZ) standards where required, or the applicable wind speed design pressures per the local Authority Having Jurisdiction (AHJ). Garage doors are rated and installed to meet local wind zone and impact resistance requirements in effect at the time of installation. Company is not responsible for inadequate performance of any system resulting from Owner-specified products that do not meet local code requirements, or from structural deficiencies in the opening, framing, or surrounding construction not included in the scope of work. Any future code changes, upgrades, or re-inspections required after completion are the Owner's responsibility and expense.

15. Inspections

Company will obtain all required permits for work performed unless Owner expressly directs otherwise and both parties agree in writing that Owner will pull a homeowner permit. Owner assumes full responsibility for permit compliance, scheduling, and any associated fees when electing to pull their own permit. Owner agrees to cooperate with Company and any required local inspectors, including providing access to the jobsite. If a standby visit is required for an inspector, Owner agrees to pay Company $199 for that service. Owner is responsible for all inspection-related fees, including re-inspection fees and fees resulting from Owner's failure to cooperate or appear. Any work required by the AHJ beyond the written scope of work to achieve code compliance is Owner's responsibility and cost. Company assumes no liability for zoning violations.

16. Existing Equipment & Structure

Company is not responsible for the performance, compatibility, or condition of existing components, framing, structural headers, electrical wiring, tracks, springs, or hardware not replaced as part of the scope of work and that Owner elects to retain. This specifically includes existing garage door openers and operators that Owner elects to reuse with a new garage door. Compatibility of an existing opener with a new door is not guaranteed; if the existing opener is incompatible, insufficient, or fails following installation of a new door, any required upgrade or replacement will be quoted separately at Owner's expense. Company warranty does not extend to retained or reused components. If any existing component fails or concealed conditions require additional work, such work will be quoted separately. Owner holds Company harmless for problems arising from retained components or structures not part of the written scope of work.

17. Existing Electrical

Electrical circuits may need to be updated to meet equipment specifications. Company will notify Owner of required upgrades; Owner is responsible for arranging and paying for any electrical work outside Company's licensing. Company is not liable for damage arising from inadequate or non-compliant electrical supply not addressed in the written scope of work.

18. Damages

Company shall not be liable for loss of time, loss of use, inconvenience, or any incidental or consequential damages arising from any work. Owner agrees to look first to their own property insurance for any and all claims. Company will perform its work with ordinary care. Owner expressly waives all claims against Company except those arising from Company's gross negligence or willful misconduct. Company is not responsible for damage to personal property left in or near the work area.

19. Cutting, Patching & Finishing

Company is not responsible for painting, patching, drywall repair, or any finishing work required after installation. Equipment upgrades may require modifications to the opening or surrounding structure, which may be quoted separately.

20. Title & Retention

Company retains title to all equipment and materials until payment is made in full. Equipment placed into service remains Company property until paid in full and may be removed at Company's sole discretion, including installed items. Deposits are non-refundable upon removal. A replevin action may be initiated for unpaid equipment.

21. Materials

Company reserves the right to substitute comparable materials without affecting the price. Surplus materials remaining after completion are Company property and may be retrieved from the jobsite.

22. Work Outside Licensing

Certain work may require trades or licensing beyond Company's scope, including structural, electrical, or carpentry work. Company will notify Owner of such requirements. Company is not liable for damages resulting from the building structure's inability to support equipment, or for costs related to removing or modifying structural elements.

23. Hazardous Materials

Company is not responsible for the identification, abatement, removal, or disposal of any regulated or hazardous materials, including asbestos, lead paint, or similar substances that may be encountered during work. If hazardous materials are suspected, Company has the right to stop work in the affected area. Owner assumes all liability and cost for hazardous material handling and disposal.

24. Non-Disparagement

Owner agrees not to make false statements — online, verbally, or in writing — intended to harm Company's reputation, including negative online reviews, BBB complaints, or social media posts, that are factually false. Owner acknowledges this provision before work commences and had the option to seek services elsewhere. Should false disparagement occur, the parties agree that $10,000 in liquidated damages is a fair and reasonable remedy, and not a penalty. Owner stipulates this agreement was made to induce Company to perform services hereunder.

25. Rebates & Incentives

Any potential rebates, tax credits, or incentives may not be applied toward any balance due. Programs are subject to change without notice. Company is not an administrator or provider of any incentive program and is not liable for eligibility, availability, or funding. Acceptance of Company's work is not contingent upon qualification for any rebate or incentive.

26. Force Majeure

Company will make every effort to complete work in a timely manner but is not liable for delays or damages resulting from acts of God, severe weather, fire, supply chain disruptions, labor issues, or any other cause beyond Company's reasonable control.

27. Cancellation

Either party may cancel scheduled work in writing prior to commencement. All amounts owed for preparatory work, mobilization, and demobilization are due upon cancellation and will be deducted from any refund. Special-order or installed items are non-refundable and non-cancellable.

28. Rescission

Company may withdraw any proposal or quote at its sole discretion if deemed unbeneficial. Any proposal not accepted within 30 days of issuance is automatically withdrawn.

29. Collections

If Company retains a third party — including an attorney, collection agency, or officer of the court — to collect unpaid amounts, Owner agrees to pay all associated costs, including attorney's fees, court costs, and interest at the maximum legal rate.

30. Public Relations

Owner grants Company the right to photograph completed work and use images and testimonials (written or verbal) for marketing, reference, and demonstration purposes, without fee or penalty.

31. Severability

If any provision of these terms is found to be illegal or unenforceable, it shall be modified or severed, and the remaining provisions shall continue in full force and effect.

32. Governing Law & Venue

These terms are governed by the laws of the State of Florida. Venue for any dispute arising hereunder shall be in St. Johns County, Florida.

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By authorizing, signing, or proceeding with any work, Owner acknowledges they have read, understand, and agree to these terms and conditions.