Upon arrival, the opener chain was found loose and sagging. Adjusted and tightened the chain to proper tension and tested the door through multiple cycles; it now operates smoothly. Inspected the opener and found no additional issues at this time.

Customer reported the door would only close fully if the wall button was held down; otherwise it reversed back up. Inspection found failed safety sensors. Customer approved the repair, and we returned to replace the old sensors with new safety sensors and brackets. Tested door operation after install, and the door is in good working order. Customer satisfied with the repair.

Customer reported cables off and door needing a reset. Reattached both cables, rewound spring, and reset door. Door operating well. Offered new springs and new tracks; customer declined, as he plans to install a commercial-style chain-lift door down the road and only wants the current door working for now. Customer satisfied.

Customer requested repairs on doors #101 and #110. Both doors had cables off track and off the pulleys. Door #101 also had a roller out of the track and a damaged lock, which we repaired. We fully reset both doors, tightened both tracks, and reset and re-tensioned the cables. Both doors are now working properly.

Customer reported the J-arm had pulled away from the door. With customer approval, tech repositioned the J-arm bracket and secured it with new bolts into a fresh, solid section of the door to ensure a secure hold. Door was tested through multiple open/close cycles and is operating normally. Customer satisfied with the repair.

Completed $123 WAGS Plan 16-point inspection and lubrication. Double door is paired with a low-HP opener that's undersized for the door; recommended upgrading to a higher-horsepower unit. Customer agrees the current opener struggles to lift the door and is very interested in replacing it at a later date.

Replaced opener installed from previous day. Before removal, found safety sensor and wall button wires crossed, causing indicator lights to come on but preventing operation. Rewired correctly; opener programmed and operated properly from wall button and sensors. Programmed additional remote and keypad, set up Wi-Fi, and walked customer through all functions.

Installed new LiftMaster 2220L chain-drive opener with new safety sensors, wall button and chain rail; programmed open/close limits and force settings and confirmed proper operation. Installed two sets of nylon rollers and two surge protectors. Performed maintenance and lubrication on both doors and the existing 2009 chain-drive opener (single-car door), greasing rail and motor gears; confirmed proper operation.

Four-door maintenance visit. Replaced all rollers on every door, 40 in total. Lubricated all rollers and hinges, then checked and tightened the belts on each opener. Post-service test: all four doors open and close smoothly with minimal noise. Customer was satisfied with the results and paid in full by check. Recommend routine maintenance in 12–24 months to keep hardware performing at its best.

Customer requested a garage door opener replacement upon arrival, as the existing unit was no longer working. Per the customer's request, installed a new 1 HP belt-drive opener with a 7 ft rail. Replaced all rollers for smoother, quieter travel, reset the open and close limits, and ran the door through full cycles to verify operation. Door confirmed in good working order at job completion.

Upon arrival, found the customer's TorqueMaster system had a broken spring inside the tube, leaving the door unable to open. After discussing options, the customer requested a torsion conversion. Completed the conversion, performed a full maintenance and safety check, and lubricated all hinges and rollers. Door is operating properly.

Arrived on site and found one TorqueMaster system failed with broken, cut cables. Customer requested torsion conversions on both garage doors (one single-car, one double-car). Converted both doors from TorqueMaster to standard torsion spring systems, set the opener limits, and confirmed both doors are in good working order. Customer paid by card over the phone.

Customer requested the 123 Maintenance Plan for both garage doors. Completed safety inspection on both doors, replaced rollers, and lubricated all rollers and hinges. Advised customer the Genie opener is 12 years old, at the typical end of its lifespan, and will likely fail at some point. Customer declined replacement for now but will call us first when it goes. Customer satisfied; paid by card.

Customer reported the garage door was not operating properly. Inspection found the opener belt excessively loose. Tightened belt to proper tension; door tested through multiple full cycles and is operating normally. Advised customer that the opener's jumpy, bouncing movement is caused by the sectional (pieced-together) rail rather than a one-piece rail, which allows slight flex during travel.

Our tech arrived at Dan's Saint Augustine home to find a broken spring keeping his garage door grounded. After a quick estimate, Dan gave us the green light — we swapped in our Forever Springs, and the door is back to working perfectly. Dan's happy, and that's the WagMore way.

Beatriz in Jacksonville is breathing easy — and staying dry! We installed a brand-new weather seal on her garage door, sealing out the Florida heat, humidity, and those surprise afternoon downpours. She's thrilled with the results, and honestly? So are we. That's the WagMore way.

Upon arrival, we identified an internal wire break affecting the safety sensors. We walked the customer through two options — repair the existing wiring or replace the sensors entirely — and he approved the replacement. We removed the old sensors, cut out the damaged wire, and installed two new LiftMaster safety sensors with fresh wire connections. The door was tested thoroughly to confirm proper operation.

Installed a Lincoln 1000 (16×7) for Halley in St. Augustine — her new door is looking great! We'll be back tomorrow to complete the project with opener installation. Ready to button it all up and get that door running the WagMore way. 

Customer reported intermittent reversal mid-cycle. Inspection revealed loose sensor wires; reconnected. With customer approval, performed 16-point maintenance: lubricated all hardware, replaced rollers. Door operating properly. Customer satisfied.